1. Timber Products & Natural Characteristics

Timber is a natural living material subject to expansion, shrinkage, warping, splitting, and natural colour variations as it reacts to temperature, moisture, and weather changes. These are natural characteristics of wood and do not constitute a defect or affect the structural strength and longevity of the material.

 

2. Concrete Products & Handling

Hairline surface cracks or crazing can occasionally occur in concrete products; these are cosmetic and will not affect the structural strength of the item. All concrete products must be handled with care once delivered. Peplows accepts no responsibility for damages or breakages that occur after materials have been safely offloaded.

 

3. Paving & Natural Stone (Colour Variations & Batching)

Due to the manufacturing and quarrying processes of natural stone, porcelain, and concrete paving, exact colour matches cannot be guaranteed. Natural variations in shade, tone, and texture will occur between different packs and batches.

• We strongly advise blending products from multiple packs during installation.

• Natural weathering, efflorescence, or ground conditions may cause colour variations over time.

• Peplows cannot accept responsibility or claims for colour variation, shading, or discolouration once materials have been laid.

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4. Deliveries, Inspection & Access

• Inspection Upon Delivery: All goods must be thoroughly checked upon arrival for correct quantities and visible damage before signing. Signing for a delivery confirms that materials have been received complete and in good condition. No claims for shortages or transit damage can be accepted once a delivery has been signed for as received in good order.

• Drop Location: Deliveries are strictly kerbside or to the nearest accessible hardstanding area (front garden or driveway) at the driver’s discretion. Under no circumstances will our drivers carry materials into back gardens or around the rear of properties.

• Delivery Schedules: Any delivery times provided are estimates only and cannot be guaranteed. We reserve the right to amend delivery dates due to adverse weather, vehicle breakdowns, or other circumstances beyond our reasonable control. We will notify you promptly if your delivery is affected.

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5. Returns & Cancellations

• Standard stock items returned in a clean, undamaged, and resaleable condition will be subject to a 20% restocking charge (unless goods are faulty).

• Order cancellations must be submitted at least 48 hours prior to the scheduled delivery date.

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6. Made-to-Measure & Bespoke Products

• All made-to-measure, cut-to-size, and bespoke items must be paid for in full upfront prior to manufacture.

• Specifications and dimensions must be verified and signed for at the time of ordering. Peplows accepts no responsibility for incorrect sizing or mismeasurements once confirmed by the customer.

• Made-to-measure products are custom-manufactured and are strictly non-refundable and non-returnable.