Returns & Refunds

What is your refunds and returns policy?

We accept returns on many of our products within 14 days of purchase, provided you have your receipt or proof of purchase. However due to the heavy, structural and perishable nature of landscaping materials, specific conditions apply depending on the item:

Shop Items & Pre-Packed Bags (Full Refund):

• Any pre packed bags or items from the shop can be returned for a full refund.

• Items must be returned in their original, unopened packaging and must not be damaged or affected by moisture.

 

Yard Materials, Paving & Heavy Concrete (20% Restocking Fee):

• Heavy items like concrete posts, gravel boards, timber panels and loose/ bulk paving are subject to a 20% restocking charge.

• Why? These materials are heavy and rarely return in the same condition after being loaded, transported, handled on site and re loaded.

 

Strict Return Exceptions (No Refunds):

• Bulk Bags: Bulk bags of aggregates, sand or topsoil cannot be refunded or collected. These are manufactured as "one trip bags" designed to be filled once and dropped off. For health and safety reasons, they cannot be safely re lifted or re handled by our cranes once they have been delivered.

• Split Packs: If you have purchased a full pack of paving, blocks, bricks or block paving, they must be returned as a complete, unopened pack. We strictly cannot accept loose or partial returns out of a pack.

• Made to Measure Goods: Any custom or bespoke manufactured items cannot be returned or refunded.

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What if my materials are damaged or faulty?

We pride ourselves on the quality of our materials, but in the rare event that something isn't right, please notify our driver immediately upon delivery or ring the trade counter. We will arrange a prompt replacement or refund to keep your job moving.